Terms & Conditions

Digital Powder provides creative and digital services, which may include website design and development, branding, content creation, photography, video production, consulting, and related digital support.

The scope, timeline, deliverables and fees for each project will be confirmed in a proposal, quotation, invoice, email agreement, or other written confirmation.

All quotes and proposals are based on the information available at the time of issue.

A project is considered accepted when you do any of the following:

• approve a proposal or quotation in writing;
• ask us to begin work;
• pay a deposit or invoice;
• provide materials for the project after receiving a quote or scope.

Invoices are issued according to the agreed project structure, which may include deposits, staged payments, or full payment on completion.

Unless otherwise agreed in writing, payment is requested on receipt of invoice.

For business-to-business work, we reserve the right to charge statutory interest and reasonable recovery costs on overdue invoices where permitted by law.

Any third-party costs are charged separately unless clearly included in writing. This may include, for example, hosting, domains, premium plugins, stock assets, software subscriptions, paid fonts, printing, advertising spend, or external services.

Our fees are based on the agreed scope at the time the project begins.

Any work requested outside that scope may be quoted separately or billed at an agreed hourly or day rate.

Small reasonable refinements are usually included during the agreed revision stage. Larger changes, additional rounds, or change requests after approval may be treated as extra work.

You agree to provide the information, access, approvals, content and feedback reasonably required for us to carry out the work.

You are responsible for ensuring that text, images, logos, video, data and other materials supplied to us are accurate and that you have the right to use them.

We are not responsible for delays caused by missing materials, delayed feedback, incomplete instructions, or third-party access issues.

Any timelines we provide are estimates unless specifically agreed as fixed deadlines.

We will make reasonable efforts to deliver work within the expected timeframe, but project schedules may shift due to revisions, delayed approvals, technical issues, illness, force majeure, or dependency on third parties.

If a project is paused by the client for an extended period, we may reschedule the remaining work based on current availability.

Where relevant, projects include a reasonable revision process based on the agreed scope.

Once you approve a design, page, video, concept, or other deliverable, later changes to previously approved work may be chargeable.

It is your responsibility to review and approve deliverables carefully before final sign-off, publication, print, launch, or distribution.

Unless otherwise agreed in writing, ownership of final deliverables transfers to the client only after full payment has been received.

We retain ownership of:

• preliminary concepts;
• unused drafts;
• working files;
• internal systems, methods, templates, frameworks, code libraries or reusable assets developed by us before or during the project, unless explicitly transferred in writing.

We reserve the right to display completed work in our portfolio, case studies, social media, and promotional materials unless otherwise agreed in writing.

Where projects rely on third-party platforms or services, such as WordPress, Shopify, hosting providers, payment gateways, plugins, themes, email platforms, or APIs, we are not liable for outages, pricing changes, discontinued features, policy changes, third-party bugs, or security issues outside our direct control.

Compatibility with future versions of third-party software is not guaranteed unless ongoing maintenance or support has been agreed separately.

Unless included in a separate support or maintenance agreement, project completion does not include ongoing updates, edits, monitoring, backups, content changes, security patching, or technical support.

Any post-launch support is offered subject to availability and may be billed separately.

Either party may terminate a project in writing if the other party commits a material breach and does not remedy it within a reasonable time.

We may also pause or terminate work if invoices remain unpaid, communication breaks down, or the working relationship becomes unworkable.

In the event of termination, all work completed up to that point remains payable, including time already scheduled, completed work, and non-refundable third-party costs.

We will carry out our services with reasonable care and skill.

To the fullest extent permitted by law, Digital Powder shall not be liable for indirect, incidental, special, or consequential loss, including loss of profit, revenue, business, goodwill, data, or opportunity.

Our total liability in relation to any project or service shall not exceed the amount paid by the client for the specific work giving rise to the claim.

Nothing in these terms excludes liability where it cannot lawfully be excluded.

We will treat confidential information shared in the course of a project with appropriate care and will not knowingly disclose it to third parties unless required to deliver the service, required by law, or already publicly available.

Where we collect or process personal data, we will do so in accordance with applicable UK data protection law.

Please also refer to our Privacy Policy for details on how personal information is collected, used and stored.

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.